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International · 100% remote
aina. · Back-office outsourcing
You lead. We handle the rest.
We take over your back office (invoicing, payment reminders, admin, HR administration, customer service) so you can lead and grow your business, whatever your industry.
Where it starts
You’re executing instead of leading
You do the thinking, the follow-up, the coordinating. Every file comes back to you, every reminder waits for your go-ahead, every detail ends up on your desk.
That’s not where you belong. Your job is to lead and grow, not to hold up day-to-day operations single-handed, evenings and weekends.
We’ve got your back. Operations keep running, you grow the business, the company moves forward.
Sixteen years of experience running the back office of organisations growing faster than their admin. You lead, we handle the rest.
Who it is for
Our clients
Any company that wants to hand over its back office, in France, Switzerland, Belgium, Luxembourg, Canada and the United States.
Small and mid-sized businesses
Who want to hand over admin without hiring.
Business owners & entrepreneurs
Who want to get back to leading and growing.
Multi-company groups
Several entities and teams to coordinate every day.
Every industry
Construction and real estate, engineering, training, travel, e-commerce, banking, legal, non-profits…
Our services
What we take over
Tasks every company shares, adapted to the specifics of your business.
Invoicing & collections
Quotes, customer and supplier invoices, reminders and collections, bank reconciliations, daily cash-flow tracking.
For example, in construction and real estate: calls for funds, progress billing, subcontractor invoices.
Admin & compliance
Correspondence, digital filing and archiving, file follow-up, preparing documents for your accountant, regulatory and social compliance.
HR administration
Onboarding, contracts, payroll data, social obligations, staff files, internal procedures.
HR administration, not recruitment or HR strategy.
Customer service
Requests by email, phone and chat, complaints, changes and disputes, after-sales support, B2B and B2C customers.
From online travel to e-commerce: customer service that meets your KPIs.
And as needed: project coordination, scheduling and deadline tracking, dashboards and reporting.
What we deliver
Our results, measured
16
years in administrative and financial management
11
organisations served, from a notary’s office to a multi-company group
10
industries, from construction to aviation, banking to e-commerce
520 %
output on a customer-service assignment
For an online travel company, with 95% quality and a KPI kept above 100% throughout.
6
financial years unblocked
Across three companies in one group, in two years, with over 5,000 missing documents rebuilt.
4 ans
4 years of independent HR administration
Alongside budget tracking for every project and tender files.
50
customer invoices issued every month
A quarter of them chased, plus over 20 supplier invoices reconciled per company per day.
5
departments coordinated
Design office, site, engineering, certification, purchasing and logistics: a team managed remotely.
7
people dedicated to our first client
A team built and trained on the client’s processes, with one point of contact.
Proof by example
Our most telling case
The problem
A French construction and real estate group was two financial years behind on each of its three companies. No written procedures, no dashboards, and management with no reliable view of its own figures.
What we found
Nobody had connected the dots: until invoices were reconciled and numbered for pre-accounting, no year-end could be closed. We alerted management and set up the process.
The result
Over 5,000 missing documents found with the accountant. Six financial years closed in two years, without ever stopping day-to-day work: 22 sites, around fifty customer invoices a month and over 20 supplier invoices reconciled per company per day.
The organisation we build
- Written procedures where there were none.
- Dashboards that finally give management a reliable view of its figures.
- An organisation that keeps running even when we’re offline.
At our current client, every role in the team has its own guide: everyone knows exactly what to do and decides independently.
How we work together
How we work
Scoping
A conversation, then a map of what takes up your time. Together we agree on what to hand over.
Set-up
Taking over what exists, setting up access, writing the missing procedures.
Cruising speed
Daily output, regular check-ins and reporting. You see where your files stand without having to look.
Depending on the scope, we handle it directly or build a team trained on your processes that we manage. Either way, one point of contact: us. Monthly fee or quote, depending on your needs.
What sets us apart
Why us
A financial eye, not data entry
A background in management and finance, and years of running invoicing, cash flow, collections and budget tracking. We prepare and secure what reaches your accountant (accounting remains their job) and give you the numbers between two year-ends.
An organisation, not just tasks
Several companies run operationally, departments coordinated, teams managed remotely. Procedures, role guides and dashboards built from scratch.
Tools and AI for volume
Notion, Monday, Jira, MS Planner, Pennylane, advanced Excel, Zapier. AI lets us run several topics in parallel without dropping anything.
Several working languages
French, English and Malagasy: your letters, contracts and customer replies go out in polished French.
A time difference that works for you
One to two hours ahead of Paris, years of daily remote work with Europe, fibre connection and dedicated workspaces.
What drives us
“We are an investment for our client. We owe them results.”
Visionary and ambitious
We don’t settle for keeping things ticking over.
Our greatest pride
People who succeed through our work, our support or our advice.
Driven by results
We do whatever it takes, even beyond our own remit.
A win-win mindset: your goals must be met for us to meet ours.
“I first saw, in my father’s company, what a well-trained Malagasy team can achieve. That is the standard we now bring to our clients, and every assignment creates skilled jobs in Madagascar.”
Matéos SOULIÉ ·
Deputy Managing Director
They trust us
Client logo
Client logo
Client logo
Client logo
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What’s next
Let’s talk about your back office
Tell us what’s piling up on your desk, and we’ll tell you how we’ll take it over.
FRFrance
CH
Switzerland
BE
Belgium
LULuxembourg
CACanada
US
United States
Head office in France
803 rue de Pinville, 34000 Montpellier
Office in Madagascar
Lot AF 8 Imanga, Antsinanantsena, Sabotsy Namehana, Antananarivo
Contracting entities: aina., Malagasy SARL, RCS Antananarivo · My Home Madagascar LLC, Missouri, USA. Work delivered from Antananarivo, GMT+3.